User License

YOU ARE SIGNING UP FOR A COGNETI YOU ARE SIGNING UP FOR A COGNETI TM PROGRAM.

BY CLICKING “I AGREE,” YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE THAT THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USE OF THE PROGRAM MATERIALS, YOUR PROGRAM EXAMINATION AND YOUR USE OF THE COGNETI CERTIFICATE AND BADGE.

YOU UNDERSTAND THAT LEVELS ONE (1) AND TWO (2) OF THE PROGRAM ARE OFFERED FREE OF

CHARGE. HOWEVER, HIGHER LEVELS AND ACCESS TO THE EXAMINATION ARE PREMIUM CONTENT

PREMIUM CONTENT IS ONLY AVAILABLE WITH PAYMENT.

This Agreement is between you (the individual) and Cogneti, LLC, as described below. By accepting this Agreement, it is understood that you have read the Agreement and that you agree to abide by the Agreement.

The validity of the Cogneti Safe Food Handler Certificate and Badge

Cogneti’s Safe Food Handler Certificate Program and the Certificate Badge are valid for three (3) years from the date of issue and credentialed by Cogneti Certificate Service. This certificate and badge can be verified using the Cogneti website. Our program is accredited by the American National Standards Institute (ANSI) and carries accreditation ID No. 1243. Accreditation was granted Sept. 19, 2017, and is valid through September 2022.

Important Agreements Before Your Use of the Cogneti Program

  • You agree that levels one (1) and two (2) of the program are offered for your free use. The access to higher levels of the program and the program examination is premium content and will require payment before it is opened for your use. You will be prompted to enter payment information when you try to access premium content.

(See Course License below for further information.)

  • You may use the Cogneti certificate, badge, logo, and written confirmation—valid for three (3) years from the date of issue—as proof or representation of your successful completion of the Cogneti Safe Food Handler Certificate Program. You may use these confirmations only in the manner for which it was approved and issued.
  • You agree to keep the contents of the Cogneti Safe Food Handler Certificate Program, the contents of the examination, and all other program communication with Cogneti confidential.
  • You may not use this program information for any reason other than to gain your personal Safe Food Handler Certificate.
  • You will not give the rights of your certificate(s) to any other person.
  • You agree not to misrepresent the certificate or the badge or to harm the reputation of Cogneti, LLC, or its program(s).
  • You agree to comply with all applicable federal, state, and local laws and codes in the practice of your service or business.
  • You understand that while the Cogneti certificate and badge may increase your chances of gainful employment, you will not hold Cogneti, LLC, their officers, directors, employees, agents, or successors, and assignees liable for any or all harm in the event of unemployment.
  • You agree that Cogneti, LLC, their officers, directors, employees, agents, or successor, and assignees are not liable for any direct or indirect or special damage(s) you may cause to person or place of business during the performance of your duties while being a Cogneti Safe Food Handler Certificate or badge holder.
  • You also agree that all feedback you give Cogneti, LLC for its program or exam will become the property of Cogneti, LLC, without payment, royalties, or other consideration to you.
  • This Agreement is governed by the laws of the country where the examination is taken or, if different, the Country of residence of the individual taking the course(s) and the courts of that country will have jurisdiction over matters.

The Program’s License

  • Program levels one (1) and two (2) are offered to you at no cost. Payment is required to access premium course content above level two. You will be prompted to enter payment information when you try to access this premium content.
  • The license permits you perpetual access to premium content and course material.
  • The Safe Food Handler certificate expires after three years.
  • You may obtain a new course certificate by completing all steps of the program again. You will have to complete the quizzes on all seven course levels and will also need to take and pass the exam.
  • The license permits you access to the program material using the Cogneti Safe Food Handler Applications, which can be downloaded from Apple App Store and Google Play and accessed via the Cogneti Safe Food Handler website at https://safefoodhandler.cogneti.com.
  • You agree that this is a nonexclusive license to a specific Cogneti, LLC program. The program remains the property of the licensor who is the owner of all rights, titles, and interest in the software. No copies of the software will be made by yourself or others unless expressly authorized by Cogneti.
  • To the best of Cogneti’s knowledge, this program does not infringe on any third-party’s rights,

Invalidating a Certificate or a Badge

You agree if you are found to have violated any terms of this agreement, any current certificate(s) you hold will be invalidated, and you will be permanently ineligible for any future Cogneti certificate(s). Also, all current certificate(s) will be removed from our searchable database.

  • You will be informed by email of the invalidation of your certificate or your badge.
  • Once notification from Cogneti has been received, you must cease using the Cogneti Safe Food Handler certificate or badge, all associated logos, and any written acknowledgment.
  • If you believe this action was taken in error, you may use our Grievance Process (listed below) or by submitting a support ticket via https://cogneti.com/contact.

Use of Your Personal Information

You agree that Cogneti, LLC will collect, process, and use your personally identifying data to process and track payment for the program, the issuing of the Safe Food Handler certificate, tracking of individual exam scores, and your compliance with this Agreement.

  • Contact Cogneti, LLC if you wish to change your contact information.

Grievance, Appeal, Feedback and Support Process

As part of the User License Agreement, you may contact Cogneti by submitting a support ticket via https://cogneti.com/contact for any of the following purposes.

  • Record a grievance or complaint about the Safe Food Handler program
  • Request an appeal of an examination score or result
  • Provide feedback on the program or the Safe Food Handler App
  • Request support for service, information, or other action

You may initiate support requests using:

  • The Feedback & Support function within the Safe Food Handler App on your connected device

Cogneti shall identify all such requests with a unique tracking number and categorize for action as a grievance, appeal, feedback, or support request.

Grievances or appeals must be submitted through the app or email within 14 business days from the date of the event. Cogneti will respond via email within five business days with our decision. If you would like to further appeal, you may submit an appeal of our decision within 14 business days. Within five additional business days, we will review your appeal and issue a written final and binding decision. No additional appeals will be heard after our final and binding decision.

Cogneti will attempt to provide an initial response to all support requests within 48 hours. Cogneti will record feedback and make it available during periodic program review and audit.

Americans with Disabilities Act (ADA)

Cogneti follows all applicable provisions of the Americans With Disabilities Act (ADA) and will not discriminate against any individual applying to take our program due to a disability as defined by the

ADA. Cogneti will provide reasonable accommodations to a person with a disability (defined by the ADA) who have informed us of that disability, provided that any accommodations will not constitute an undue hardship to the company. If special accommodation is required, you should contact Cogneti at support@cogneti.com. We will consider all factors including, but not limited to, the cost and nature of accommodations, available tax credits, deductions, or outside funding, and decide if we can provide the requested accommodations. Cogneti will inform you of their decision on the request. If we deny your request, you may enter a written appeal which includes statements of why the accommodations are necessary. We will review the request, and if the appeal is denied that decision is final.

Equal Opportunity & Non-Discrimination

Our program is open and available to all persons worldwide. Cogneti follows the law in policies that separate or exclude individuals due to their race, color, religion, national origin, disability, age, sex, sexual preference, or any other protected category.

Definitions of terms in this Agreement:

Accreditation Authority—is the nationally or internationally acknowledge agency with oversight and decision-making power of the industry.

American National Standards Industry (ANSI)—A nationally and internationally recognized nonprofit organization that oversees standards for products, services, personnel, and systems in the United States.

Badge—is the visual representation of a user who has completed the Cogneti Safe Food Handler Certificate Program and has received a passing grade on the course exam. The badge may be received as a laminated, credit card-sized, photo identification for an additional fee. Badges capable of user printing will be emailed to the user on the satisfaction of all course requirements.

Certificate—and its associated logo and the written acknowledgment show that you (the individual) have successfully passed the exam(s) for the certificate program(s). The Certificate is an acknowledgment that you have passed only the certificate program for which you have been successfully enrolled and for which you have passed the exam(s). Cogneti, LLC may add additional Cogneti certificate programs from time to time.

Certificate Examination (Exam)—is the test of skills or recall, which is a requirement for completing a program and receiving the Safe Food Handler Certificate or the Badge, both of which acknowledge your completion.

Cogneti Certified Badge Holder—is the individual (you) who has successfully passed the exam for the Cogneti certificate program.

Confidential Information—is any information that is contained in or relates to the Cogneti program(s) or exam(s). It also includes any communication which has not been made available to the general public. This data includes exam questions and answers. It does not include information that is available to the general public, the information you developed independently (by yourself) as long as it does not include Cogneti confidential information.

Logo(s)—are the Cogneti, LLC image(s) used in the program, exam and badge, and the ANSI logo attached to this program. You agree not to use the logos in any way that was not intended by Cogneti, LLC. From time to time, Cogneti may revise the artwork at its sole discretion and will post the most current version at www.cogneti.com.

Premium Content (Paid Content)—is program material contained in level three (3) and higher. Premium content includes the program’s certificate examination. The purchase of premium content is perpetual and allows the user to continued access to the program and the ability to recertify or reset the expiration date of their certificate at any time at no additional cost.

Program—is the Cogneti, LLC Safe Food Handler Certificate Program as described and governed by this Agreement. The program includes all seven (7) levels of study content, program quizzes, exam, and any games or other material released a part of, or in conjunction to, the study content.

The Term—is the amount of time the certificate remains valid based on the standards set forth by the Accreditation Authority. Cogneti Safe Food Handler Certificate and the Badge is valid for three years from the date of issue. PROGRAM.

BY CLICKING “I AGREE,” YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE THAT THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USE OF THE PROGRAM MATERIALS, YOUR PROGRAM EXAMINATION AND YOUR USE OF THE COGNETI CERTIFICATE AND BADGE.

YOU UNDERSTAND THAT LEVELS ONE (1) AND TWO (2) OF THE PROGRAM ARE OFFERED FREE OF

CHARGE. HOWEVER, HIGHER LEVELS AND ACCESS TO THE EXAMINATION ARE PREMIUM CONTENT

PREMIUM CONTENT IS ONLY AVAILABLE WITH PAYMENT.

This Agreement is between you (the individual) and Cogneti, LLC, as described below. By accepting this Agreement, it is understood that you have read the Agreement and that you agree to abide by the Agreement.

The validity of the Cogneti Safe Food Handler Certificate and Badge

Cogneti’s Safe Food Handler Certificate Program and the Certificate Badge are valid for three (3) years from the date of the issue and credentialed by Cogneti Certificate Service. This certificate and badge can be verified using the Cogneti website. Our program is accredited by the American National Standards Institute (ANSI) and carries accreditation ID No. 1243. Accreditation was granted Sept. 19, 2017, and is valid through September 2022.

Important Agreements Before Your Use of the Cogneti Program

  • You agree that levels one (1) and two (2) of the program are offered for your free use. The access to higher levels of the program and the program examination is premium content and will require payment before it is opened for your use. You will be prompted to enter payment information when you try to access premium content. (See Course License below for further information.)
  • You may use the Cogneti certificate, badge, logo, and written confirmation—valid for three (3) years from the date of issue—as proof or representation of your successful completion of the Cogneti Safe Food Handler Certificate Program. You may use these confirmations only in the manner for which it was approved and issued.
  • You agree to keep the contents of the Cogneti Safe Food Handler Certificate Program, the contents of the examination, and all other program communication with Cogneti confidential.
  • You may not use this program information for any reason other than to gain your personal Safe Food Handler Certificate.
  • You will not give the rights of your certificate(s) to any other person.
  • You agree not to misrepresent the certificate or the badge or to harm the reputation of Cogneti, LLC, or its program(s).
  • You agree to comply with all applicable federal, state, and local laws and codes in the practice of your service or business.
  • You understand that while the Cogneti certificate and badge may increase your chances of gainful employment, you will not hold Cogneti, LLC, their officers, directors, employees, agents, or successors, and assignees liable for any or all harm in the event of unemployment.
  • You agree that Cogneti, LLC, their officers, directors, employees, agents, or successor, and assignees are not liable for any direct or indirect or special damage(s) you may cause to person or place of business during the performance of your duties while being a Cogneti Safe Food Handler Certificate or badge holder.
  • You also agree that all feedback you give Cogneti, LLC for its program or exam will become the property of Cogneti, LLC, without payment, royalties, or other consideration to you.
  • This Agreement is governed by the laws of the country where the examination is taken or, if different, the Country of residence of the individual taking the course(s) and the courts of that country will have jurisdiction over matters.

The Program’s License

  • Program levels one (1) and two (2) are offered to you at no cost. Payment is required to access premium course content above level two. You will be prompted to enter payment information when you try to access this premium content.
  • The license permits you perpetual access to premium content and course material.
  • The Safe Food Handler certificate expires after three years.
  • You may obtain a new course certificate by completing all steps of the program again. You will have to complete the quizzes on all seven course levels and will also need to take and pass the exam.
  • The license permits you access to the program material using the Cogneti Safe Food Handler Applications, which can be downloaded from Apple App Store and Google Play and accessed via the Cogneti Safe Food Handler website at https://safefoodhandler.cogneti.com
  • You agree that this is a nonexclusive license to a specific Cogneti, LLC program. The program remains the property of the licensor who is the owner of all rights, titles, and interest in the software. No copies of the software will be made by yourself or others unless expressly authorized by Cogneti.
  • To the best of Cogneti’s knowledge, this program does not infringe on any third-party’s rights,

Invalidating a Certificate or a Badge

You agree if you are found to have violated any terms of this agreement, any current certificate(s) you hold will be invalidated, and you will be permanently ineligible for any future Cogneti certificate(s). Also, all current certificate(s) will be removed from our searchable database.

  • You will be informed by email of the invalidation of your certificate or your badge.
  • Once notification from Cogneti has been received, you must cease using the Cogneti Safe Food Handler certificate or badge, all associated logos, and any written acknowledgment.
  • If you believe this action was taken in error, you may use our Grievance Process (listed below) or by submitting a support ticket via https://cogneti.com/contact

Use of Your Personal Information

You agree that Cogneti, LLC will collect, process, and use your personally identifying data to process and track payment for the program, the issuing of the Safe Food Handler certificate, tracking of individual exam scores, and your compliance with this Agreement.

  • Contact Cogneti, LLC if you wish to change your contact information.

Grievance, Appeal, Feedback and Support Process

As part of the User License Agreement, you may contact Cogneti by submitting a support ticket via https://cogneti.com/contact for any of the following purposes.

  • Record a grievance or complaint about the Safe Food Handler program
  • Request an appeal of an examination score or result
  • Provide feedback on the program or the Safe Food Handler App
  • Request support for service, information, or other action

You may initiate support requests using:

  • The Feedback & Support function within the Safe Food Handler App on your connected device

Cogneti shall identify all such requests with a unique tracking number and categorize for action as a grievance, appeal, feedback, or support request.

Grievances or appeals must be submitted through the app or email within 14 business days from the date of the event. Cogneti will respond via email within five business days with our decision. If you would like to further appeal, you may submit an appeal of our decision within 14 business days. Within five additional business days, we will review your appeal and issue a written final and binding decision. No additional appeals will be heard after our final and binding decision.

Cogneti will attempt to provide an initial response to all support requests within 48 hours. Cogneti will record feedback and make it available during periodic program review and audit.

Americans with Disabilities Act (ADA)

Cogneti follows all applicable provisions of the Americans With Disabilities Act (ADA) and will not discriminate against any individual applying to take our program due to a disability as defined by the

ADA. Cogneti will provide reasonable accommodations to a person with a disability (defined by the ADA) who have informed us of that disability, provided that any accommodations will not constitute an undue hardship to the company. If special accommodation is required, you should contact Cogneti at support@cogneti.com. We will consider all factors including, but not limited to, the cost and nature of accommodations, available tax credits, deductions, or outside funding, and decide if we can provide the requested accommodations. Cogneti will inform you of their decision on the request. If we deny your request, you may enter a written appeal which includes statements of why the accommodations are necessary. We will review the request, and if the appeal is denied that decision is final.

Equal Opportunity & Non-Discrimination

Our program is open and available to all persons worldwide. Cogneti follows the law in policies that separate or exclude individuals due to their race, color, religion, national origin, disability, age, sex, sexual preference, or on any other protected category.

Definitions of terms in this Agreement:

Accreditation Authority—is the nationally or internationally acknowledge agency with oversight and decision-making power of the industry.

American National Standards Industry (ANSI)—A nationally and internationally recognized nonprofit organization that oversees standards for products, services, personnel, and systems in the United States.

Badge—is the visual representation of a user has completed the Cogneti Safe Food Handler Certificate Program and has received a passing grade on the course exam. The badge may be received as a laminated, credit card-sized, photo identification for an additional fee. Badges capable of user printing will be emailed to the user on the satisfaction of all course requirements.

Certificate—and its associated logo and the written acknowledgment show that you (the individual) have successfully passed the exam(s) for the certificate program(s). The Certificate is an acknowledgment that you have passed only the certificate program for which you have been successfully enrolled and for which you have passed the exam(s). Cogneti, LLC may add additional Cogneti certificate programs from time to time.

Certificate Examination (Exam)—is the test of skills or recall, which is a requirement for completing a program and receiving the Safe Food Handler Certificate or the Badge, both of which acknowledge your completion.

Cogneti Certified Badge Holder—is the individual (you) who has successfully passed the exam for the Cogneti certificate program.

Confidential Information—is any information that is contained in or relates to the Cogneti program(s) or exam(s). It also includes any communication which has not been made available to the general public. This data includes exam questions and answers. It does not include information that is available to the general public, the information you developed independently (by yourself) as long as it does not include Cogneti confidential information.

Logo(s)—are the Cogneti, LLC image(s) used in the program, exam and badge, and the ANSI logo attached to this program. You agree not to use the logos in any way that was not intended by Cogneti, LLC. From time to time, Cogneti may revise the artwork at its sole discretion and will post the most current version at www.cogneti.com.

Premium Content (Paid Content)—is program material contained in level three (3) and higher. Premium content includes the program’s certificate examination. The purchase of premium content is perpetual and allows the user to continued access to the program and the ability to recertify or reset the expiration date of their certificate at any time at no additional cost.

Program—is the Cogneti, LLC Safe Food Handler Certificate Program as described and governed by this Agreement. The program includes all seven (7) levels of study content, program quizzes, exam, and any games or other material released a part of, or in conjunction to, the study content.

The Term—is the amount of time the certificate remains valid based on the standards set forth by the Accreditation Authority. Cogneti Safe Food Handler Certificate and the Badge is valid for three years from the date of issue.

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